FAQ

🛒 Orders & Shipping

How do I track my order?
As soon as your order ships, you'll get an email with a tracking link. Didn't get it? Check your spam folder, then email us and we'll resend it.

How long does shipping take?
Orders are processed in 1–3 business days. US-stocked items typically arrive within 7–14 business days; items from our international warehouses within 10–19 business days. Full details are on our Shipping Policy page.

🐾 Product Questions

Is the PurrGlow Pet Steam Brush safe for my pet?
Yes — it has soft, rounded silicone bristles and a gentle fine-mist spray designed for sensitive skin. Nervous pets? Introduce it slowly with treats and short sessions.

Is the PurrDry bathrobe right for my dog's size?
It comes in 5 sizes (XS–XL) for dogs big and small — check the size chart on the product page and when in doubt, size up.

Does the LuminaGlow Wand hurt?
Not at all — it's a gentle warmth and vibration, similar to a warm massage. We recommend a patch test 24 hours before first use, avoiding the immediate eye area. It's a cosmetic device, not a medical treatment.

Is the MagFlex Hub compatible with my phone?
It works with iPhone 12–16 (MagSafe), Apple Watch, AirPods, and any Qi-compatible device including Samsung and Google Pixel.

How does the GlowSense cabinet light turn on?
Automatically! Pick motion-sensor mode (night-only or all-day) and it lights up as you approach — or tap for always-on with 3 color temperatures and dimming.